• Look for ‘https://’ at the start of the URL. This means your website is encrypted.

  • Always keep your card information safe.

  • Stay alert and look out for unusual communication style like poor grammar or spelling and receiving calls from a delayed or distorted phone line.

  • We will never ask for your card number. You must not disclose your card number to any website or person except for the purpose of making a purchase. You are liable for any loss or unauthorised transactions on your card where you have disclosed your card number other than for the purpose of making a purchase.

  • Stay alert and look out for a sense of urgency when asked to make a payment or an action to update/provide your personal information.

  • Don’t share your card details with unverified representatives. For example, if you receive an unsolicited email or phone call from what you believe is not a reputable institution or if you didn’t initiate the phone call or email, don’t give out your details.

  • Please make sure to keep your personal details up to date on our website, so that we can confirm your identity when required.

  • Stay alert and look out for suspicious transactions on your account. Log in regularly and check your transaction history.

  • Stay alert and look out for unprompted contact via phone, email, SMS, or social media from unknown or unrecognised persons.

  • Be scam safe: Under no circumstances should you give your password to anyone. We won't ask for it, nor should any legitimate third-party.

  • Always visit this site by entering the URL ugca.au directly into your web browser.

  • Don’t post photos of your card anywhere, even if it is partially obscured.

  • Don’t provide your card number, CVV or expiry date to a website that might look like ours.

  • Don’t make transactions on open networks where there is no password required to access a network over WiFi. Unencrypted data can be accessed by devices nearby.

  • Be scam safe: Always use One Time Passcode (OTP) authentication.

  • Be scam safe: Be highly cautious when clicking on hyperlinks sent via email, SMS, and social media, especially from an untrusted source. Never enter your username or password on a link that you have been sent.

  • When activating your card or logging into this site, only ever use your Card Proxy ID.

  • Log out when leaving this site.

  • Please make sure that you have linked the correct phone number to your card.

  • Don’t share your card details over the phone.

  • Be scam safe: If you receive a call from us, unless you initiated it, it's probably not us. Ask to give us a call back, then ring the number, or send an email to the contact details on our site.

  • Always keep your card information safe.

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